Frequently asked questions

There is no separate signup. Enter your 10-digit mobile number on the login page and the six-digit OTP we send you. If the number is new to DuePay, your account is created on that first login. There is no form to fill in, no document to upload and no joining fee.

No. Creating an account, verifying it and using the dashboard are all free. You only ever pay the value of the recharge or bill you are processing.

The web platform covers prepaid mobile recharge, DTH recharge, reports and referrals. Utility bill payments and account verification are done in the DuePay Android app. Both share the same account.

Only for what the web platform does not carry. Mobile and DTH recharge, reports and referrals all work here. Utility bill payments and account verification are done in the DuePay Android app, on the same account.

All major Indian prepaid operators and DTH providers are supported. When you enter a mobile number, the operator and telecom circle are detected automatically, and you can correct the detection before you continue.

Most recharges confirm within a few seconds. Occasionally an operator queues a request, in which case the transaction shows as pending and settles on its own. The current status is always visible in your reports.

Failed transactions are refunded in full, with no fee or deduction. If a transaction stays pending longer than expected, open it in your reports and send support the reference shown there — they will track it with the operator.

Yes. Each operator publishes its own minimum and maximum, shown on the recharge screen, and unverified accounts also have a monthly cap. Completing free verification in the DuePay app removes that cap.

Not on the web platform. Utility bill payments are available in the DuePay Android app. The web platform covers prepaid mobile and DTH recharge.

Every recharge you have processed, with its status, the amount and the operator reference. You can filter by date and status, search by number or transaction ID, and export whatever is on screen to CSV.

Use the Custom date range on the reports toolbar to set any from and to date. The preset ranges cover today, 7, 30 and 90 days for the lookups people do most.

Share your referral link from the Refer and Earn screen. When someone joins through it and meets the conditions shown on that screen, the referral reward is credited to your account. The current reward amount and conditions are displayed live, as they can change.

Verification removes the monthly transaction cap on your account and is required for higher-value recharges. It is free, takes about a minute, and is completed in the DuePay Android app with your Aadhaar number and the OTP sent to your Aadhaar-linked mobile.

Every request between your browser and our servers travels over HTTPS, and the transaction payload itself is additionally sealed with hybrid RSA and AES-256 encryption. Your session is held server-side in a cookie that page scripts cannot read, which removes the most common route to session theft.

Contact support straight away on the published phone number or WhatsApp. Because login is tied to your mobile number, the team will verify your identity before making any change to the account.

Open the transaction from your reports. The detail screen shows the operator reference and gives you a direct line to WhatsApp and live chat, so support can look up exactly that transaction without you having to explain it twice.

Refunds for failed recharges are credited back automatically. Where a payment to us failed and the order could not be processed, the refund goes back to the source account, typically within 5 to 8 business days. Refund requests for failed transactions can be raised within 7 business days of the transaction.

Live chat, WhatsApp, phone and email are all available, every day of the year. The current numbers and links are published on the contact page and in the dashboard.